VIP Experiences Terms & Conditions
Your VIP Experience purchase is subject to the following terms. If you have any questions, please contact us at VIP@insideoutse.com or 310.734.0456.
All ticket prices are stated in U.S. Dollars.
An order confirmation number will be emailed to you after your order has been processed. Orders are processed only after a billing address, and other billing information, has been verified. Occasionally, we receive incorrect billing or credit card account information for a ticket order that can delay processing and delivery. In these cases, we will attempt to contact you, using the information provided at the time of purchase. If we are unable to reach you after our initial attempt, we may cancel your order and may sell your tickets to another customer without further notice.
Prior to the event, you will receive a second email with VIP Check-In times and locations.
Refunds & Exchanges
VIP Packages are non-refundable. Please carefully review your all aspects of the event including event restrictions, dates, pricing, charges, and seat selections before completing your purchase. We will not issue any refunds or exchanges because you failed to review this information. We will also not issue any refunds for lost, stolen, destroyed, or damaged tickets.
All tickets and VIP packages are non-transferable.
Subject to Change
Though we do not anticipate any changes, event dates, times and player fields are subject to change.
Standard Mail – Orders that are placed more than three weeks prior to the event date will be sent standard mail to the shipping address provided. If you would prefer to pick up your tickets and credentials at VIP Check-In the day of the event please indicate so in the “notes” section at checkout or contact us at VIP@insideoutse.com or 310.734.0456.
VIP Check-In – Orders placed within three weeks of an event date will be available at VIP Check-In the day of the event. You will receive detailed instructions on your check-in time and location prior to the event.
Pricing and Other Errors
If the amount you pay for a ticket is incorrect regardless of whether because of an error in a price posted on this Site or otherwise communicated to you then we reserve the right to cancel that ticket (or the order for that ticket) and refund to you the amount that you paid. This will apply regardless of whether because of human error or a transactional malfunction of this website.
Limitation of Liability
Tennis balls and other objects may fly into the spectator area during an event. Despite spectator shielding, injury can occur. Stay alert at all times before, during and after play or performance. If struck, immediately ask an usher for directions to a medical station. You voluntarily assume all risks and danger incidental to the event for which the ticket is issued, whether occurring before, during or after the event, and you waive any claims for personal injury or death against us, management, facilities, other participants, and all of our respective parents, affiliated entities, agents, officers, directors, owners and employees on behalf of yourself and any accompanying minor.
License; Ejection and Cancellation; No Redemption Value
We reserve the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct management deems disorderly, who uses vulgar or abusive language or who fails to comply with Event Provider rules. Breach of terms or rules will terminate your license to attend the event without refund. A ticket is a revocable license and admission may be refused upon refunding the ticket’s face amount. A ticket is not redeemable for cash.
Recording, Transmission and Exhibition
You agree that the event for which you purchase tickets is a public event, that your appearance and actions inside and outside the venue where the event occurs are public in nature, and that you have no expectation of privacy with regard to your actions or conduct at the event. You grant permission to us to utilize your name, image, likeness, acts, poses, plays, appearance, movements, and statements in any live or recorded audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after play or performance) for any purpose, in any manner, in any medium or context now known or hereafter developed, without further authorization from, or compensation to, you or anyone acting on your behalf.
You Are Subject to Search
You and your belongings may be searched on entry to the event. You consent to such searches and waive any related claims that may arise. If you elect not to consent to such searches, you may be denied entry to the event without refund or other compensation. Under certain facility rules, certain items may not be brought into the premises, including without limitation, alcohol, drugs, controlled substances, cameras, recording devices, laser pointers, strobe lights, irritants (e.g., artificial noisemakers), bundles and containers.
Unlawful Resale of Tickets; Promotions
Unlawful resale (or attempted resale), counterfeit or copy of tickets is grounds for seizure and cancellation without compensation. Certain maximum resale premiums and restrictions may apply in some states and we cannot be responsible for providing legal advice regarding resale or pricing of tickets. You are responsible for complying with all applicable ticket resale laws. In addition, we reserve the right to restrict or deny ticket purchasing privileges to anyone that we determine to be, or has been, in violation of our policies. Because we do not guarantee the authenticity of tickets purchased from any non-authorized third party reseller (such as brokers or individuals), we recommend that you purchase tickets directly through us.